Refund Policy

Refund & Returns Policy

Last Updated: November 25, 2025
Company: ZANEL ENTERPRISE LLC d/b/a NOLEY (“NOLEY”, “we”, “us”, or “our”)
Contact: hello@noley.com

Snapshot

  • Return window: 14 days from delivery
  • Condition: Unopened, unused, and sealed (health & hygiene protection)
  • Start a return: Email hello@noley.com (we will provide the return address and instructions)
  • Return shipping: Customer-paid unless we made an error or the item arrived damaged/defective
  • Refund timing: After inspection and approval, refunded to the original payment method

1) Eligibility

We accept returns of unopened, unused, and sealed NOLEY products in their original packaging within 14 days of delivery. Items must be in resalable condition with all inserts included.

Opened or used items (tamper seal broken, bottle opened, or pouch unsealed) are not eligible for return due to health and hygiene protections.

If you are unsatisfied with how a product is working for you, please email hello@noley.com. Our team can help with usage tips, alternatives, or other solutions.

2) How to Start a Return

  1. Email hello@noley.com within 14 days of delivery.
  2. Include your order number, the item(s) you wish to return, and the reason.
  3. We will reply with the return address and packing/shipping instructions (and, if applicable, a prepaid label for issues caused by us).

Please do not ship anything back before receiving return instructions.

3) Return Shipping Costs

  • Our error (wrong item, damaged, defective on arrival): We cover return or replacement shipping.
  • All other returns: Customer pays return shipping. Use a trackable carrier; we are not responsible for returns lost in transit.

Original shipping charges are non-refundable, unless the return is due to our error.

4) Inspections & Refunds

  • Once your return is delivered to our facility, we will inspect it within 3–5 business days.
  • If approved, we will issue a refund to your original payment method. Banks typically post funds within 5–10 business days, depending on your card issuer.
  • We will email you when your refund is processed.

5) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email hello@noley.com within 7 days of delivery with your order number, clear photos of the box/product, and a brief description of the issue. We will make it right with a replacement or refund.

6) Subscription Orders

You may cancel future renewals anytime before your next charge in your account or by emailing hello@noley.com. Orders that have already shipped follow this policy.

7) Non-Returnable Items

  • Opened or used items
  • Items marked final sale
  • Free gifts, samples, or promotional items
  • Gift cards

8) Exchanges

For a different item, start a return for any eligible unopened product and place a new order for the item you prefer. If a swap is recommended by our team due to a quality concern, we will guide that process.

9) Late or Missing Refunds

If you received our refund confirmation but do not see the funds after 10 business days, check with your bank or card issuer first, then contact hello@noley.com and we will assist.

10) Address Issues & Refused Deliveries

Shipments returned due to invalid/undeliverable addresses or refused deliveries may be refunded minus shipping once received and verified as unopened and sealed.

We’re here to help. If something isn’t working for you—even if it is not eligible for return—email hello@noley.com and we will do our best to help.